Curb-to-Curb Service

Call-a-Bus provides curb-to-curb service anywhere within the city limits for persons who, because of a disability, are unable to use the ColumBUS fixed route buses.

For more information about this service or to schedule a ride, please call us at 812-376-2507.

Phones are answered:
Monday – Friday
8:00 a.m. to 4:00 p.m.
Saturday, Sunday
8:00 a.m. to 4:00 p.m. (Taken by voicemail)

Service is available:
Monday – Friday
6:00 a.m. – 8:00 p.m.
Saturday
8:00 a.m. – 5:00 p.m.

Call-a-Bus Rider’s Guide (PDF)

Call-a-Bus Application (PDF)

Grievance Procedure (PDF)

ADA Eligible Visitors Policy
Visitors not from this jurisdiction may be able to use Call-a-Bus. Visitors who are ADA eligible with another transit system may use Call-a-Bus services. Visitors shall provide ColumBUS Transit with documentation that (1) they are not residents of Columbus, and (2) they are paratransit eligible elsewhere. If they cannot show ColumBUS Transit staff they are eligible elsewhere, but can show sufficiently they are a visitor and are disabled, they may use Call-a-Bus services for up to 21 different days for one (1) year. If the visitor needs further service, he/she must apply for Call-a-Bus eligibility.

Confidentiality Acknowledgement
The Americans with Disabilities Act (ADA) protects confidentiality. Following ADA guidelines, ColumBUS Transit considers all information including Call A Bus applications and associated paperwork confidential, including information riders may disclosed voluntarily.

ColumBUS Transit keeps all confidential materials in separate, locked files and restricts access to those that need to know in order to make necessary accommodations.